Refund Policy

Om Rudraya Ayurvedic Pvt. Ltd. Refund Policy outlines the process and conditions for refunds:

Refund Process: After receiving and inspecting the returned item, Om Rudraya Ayurvedic Pvt. Ltd. team will contact the customer. They will notify the customer regarding the approval or rejection of the refund.

Eligibility for Refund: Refunds are issued in cases where the customer has received a Damaged, Defective, or Wrong Product. Refunds will be processed using the same mode of payment within 10 working days. The product can be re-dispatched within 24 hours once the returned product is received.

Refund Time Span: Typically, the refund process takes 7-10 working days.

Mode of Refund:

• For payments made through Debit/Credit Card or Net Banking: Customers will receive a full refund to their credit/debit card or net banking account after approval. It may take 4-10 working days for the refund to be reflected in the respective account or wallet.

• For payments made through Cash on Delivery (COD): The refund will be processed via NEFT (National Electronic Funds Transfer) directly to the customer's bank account. To facilitate this, customers need to provide the following bank details:

  • Name of Account Holder
  • Bank Name
  • Bank Account Number
  • Branch
  • IFSC Code
  • Contact Number

Late or Missing Refunds: If a refund has not been received within 7-10 working days after confirmation from Om Rudraya Ayurvedic Pvt. Ltd., customers are encouraged to contact their Customer Care Number at +91-9625127801 or email support@omrudrayaayurvedic.com for assistance.

Customers are advised to thoroughly understand and adhere to these refund policies when dealing with Om Rudraya Ayurvedic Pvt. Ltd. products and services.